Terms and Conditions
trading company GoodGlass s.r.o
Identification number: 06517331
Registered office: Anenská 58/26, Brno, zip code 602 00
For the sale of goods through an online store located at www.mygoodways.com
1 INTRODUCTORY PROVISIONS
These terms and conditions (hereinafter referred to as "terms and conditions") of the trading company GoodGlass s.r.o., with registered office Anenská 58/26, Brno, ZIP code 602 00, identification number: 06517331, registered in the commercial register kept at the Regional Court in Brno, section C, file 102544. (hereinafter referred to as the "seller") adjust in accordance with the provisions § 1751 paragraph 1 of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the "Civil Code") mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and by another natural person (hereinafter referred to as the buyer) through the seller's online store. The online store is operated by the seller on a website located at the internet address www.mygoodways.com (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "store web interface").
1.2. The terms and conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who, when ordering goods, acts as part of his business activity or as part of his independent profession.
1.3 Provisions deviating from the terms and conditions can be negotiated in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
1.4 The terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.
1.5 The seller may change or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
2. CONCLUSION OF THE PURCHASE AGREEMENT
2.1. All the presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.
2.2 The store's web interface contains information about goods, including the prices of individual goods. The prices of goods are listed including value added tax and all related fees. The prices of the goods remain valid for as long as they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.
2.3 The web interface of the store also contains information about the costs associated with the packaging and delivery of the goods.
2.4 To order goods, the buyer fills out the order form in the web interface of the store. The order form mainly contains information about:
- 2.4.1 the ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping basket of the store's web interface),
- 2.4.2 method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and
- 2.4.3 information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the "order").
2.5 Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, taking into account the possibility of the buyer to find out and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking the "BUY/PREORDER" button. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the seller will confirm this receipt to the buyer by e-mail, to the buyer's e-mail address specified in the order (hereinafter referred to as the "buyer's e-mail address").
2.6 The seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated transport costs), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
2.7 The contractual relationship between the seller and the buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail, to the e-mail address of the buyer.
2.8 The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are covered by the buyer himself, and these costs do not differ from the basic rate.
3. Price of Goods and Payment Terms
3.1 The price of the goods and any costs associated with the delivery of the goods according to the purchase contract can be paid by the buyer to the seller using non-cash payment methods of the e-shop (the seller's account is 2801327950 / 2010 CZK: 2801327950 / 2010 (IBAN: CZ8820100000002801327950 BIC/SWIFT: FIOBCZPPXXX) at the company Fio as ( hereinafter referred to as "seller's account").
3.2 Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
3.3 The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Article 3.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.
3.4 In the case of non-cash payment, the purchase price is payable within three days from the conclusion of the purchase contract.
3.5 In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
3.6 Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.
3.7 If it is customary in business dealings or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - an invoice - to the buyer regarding payments made on the basis of the purchase contract. The seller is the payer of value added tax.
3.8 According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, then within 48 hours at the latest.
4 WITHDRAWAL FROM THE PURCHASE AGREEMENT
4.1 The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods that was modified according to the wishes of the buyer or for his person, from a purchase contract for the supply of goods in closed packaging, which the consumer from the packaging removed and for hygienic reasons it is not possible to return it.
4.2 If it is not a case mentioned in Article 4.1 of the terms and conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with § 1829 paragraph 1 of the Civil Code, within fourteen ( 14) days from the acceptance of the goods, while if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the day of acceptance of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. The buyer can send a withdrawal from the purchase contract to, among other things, the address of the seller's place of business or the seller's e-mail address firstname.lastname@example.org.
4.3 In the event of withdrawal from the purchase contract according to Article 4.2 of the terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.
4.4 In the case of withdrawal from the contract according to Article 4.2 of the terms and conditions, the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same way as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the goods are returned by the buyer or in another way, if the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him or proves that he has sent the goods to the seller.
4.5 The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.
4.6 Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer.
4.7 If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the discontinuing condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return it together with the goods to the seller and the gift provided.
5 CARRIAGE AND DELIVERY OF GOODS
5.1 In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
5.2 If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
5.3 If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.
5.4 When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the event of a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.
5.5 Additional rights and obligations of the parties during the transportation of goods may be regulated by the seller's special delivery conditions, if they are issued by the seller.
6 RIGHTS FROM DEFECTIVE PERFORMANCE
6.1 The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of §§ 1914 to 1925, §§ 2099 to 2117 and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection , as amended).
6.2 The seller guarantees to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
- 6.2.1 the goods have the properties agreed upon by the parties, and in the absence of an agreement, they have the properties that the seller or manufacturer has described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
- 6.2.2 the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used,
- 6.2.3 the quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
- 6.2.4 the goods are in the appropriate quantity, measure or weight
- 6.2.5 and the goods comply with the requirements of legal regulations.
6.3 The provisions referred to in Article 7.2 of the terms and conditions do not apply to goods sold at a lower price to a defect for which a lower price was agreed, to wear and tear of the goods caused by its usual use, in the case of used goods to a defect corresponding to the degree of use or wear that the goods had when acceptance by the buyer, or if this results from the nature of the goods.
6.4. The buyer is entitled to exercise the right from a defect that occurs with consumer goods within 24 months of receipt.
6.5. Rights from defective performance are exercised by the buyer at the seller's registered office or place of business. The moment when the seller receives the claimed goods from the buyer is considered to be the moment of application of the complaint.
6.6. Additional rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
7 OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
7.1 The buyer acquires ownership of the goods by paying the full purchase price of the goods.
7.2 In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 paragraph 1 letter e) of the Civil Code.
7.3 Out-of-court handling of consumer complaints is provided by the seller via the electronic address email@example.com. The seller will send information about handling the buyer's complaint to the buyer's email address.
7.4 In the event that a consumer dispute arises between the seller and the consumer from the purchase contract or the contract for the provision of services, which cannot be resolved by mutual agreement, the consumer can submit a proposal for an out-of-court settlement of such a dispute to the designated entity for the out-of-court resolution of consumer disputes, which is the Czech commercial inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://www.coi.cz. The online dispute resolution platform located at https://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.
7.5 The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.
7.6 The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765 paragraph 2 of the Civil Code.
8 PROTECTION OF PERSONAL DATA
8.1 The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the protection of personal data, as amended.
8.2 The buyer agrees to the processing of his personal data: first and last name, residential address, identification number, tax identification number, e-mail address and telephone number (collectively referred to as "personal data").
8.3 The buyer agrees to the processing of personal data by the seller for the purposes of realizing the rights and obligations from the purchase contract. If the buyer does not choose another option, he agrees to the processing of personal data by the seller also for the purpose of sending information and commercial messages to the buyer. Consent to the processing of personal data in its entirety according to this article is not a condition that would in itself make it impossible to conclude a purchase contract.
8.4 The buyer acknowledges that he is obliged to provide his personal data correctly and truthfully (when registering, when ordering from the store's web interface) and that he is obliged to inform the seller without undue delay of a change in his personal data.
8.5 The seller may entrust the processing of the buyer's personal data to a third party as a processor. Apart from the persons transporting the goods, personal data will not be transferred by the seller to third parties without the prior consent of the buyer.
8.6 Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
8.7 The buyer confirms that the personal data provided is accurate and that he has been informed that this is a voluntary provision of personal data.
8.8 In the event that the buyer believes that the seller or the processor (Article 8.5) is processing his personal data in violation of the protection of the buyer's private and personal life or in violation of the law, especially if the personal data is inaccurate with with regard to the purpose of their processing, may:
- 8.1.1 ask the seller or processor for an explanation,
- 8.1.2 demand that the seller or the processor remove the state thus created.
8.9 If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. The seller has the right to request a reasonable payment not exceeding the costs necessary to provide the information for the provision of information according to the previous sentence.
9 SENDING COMMERCIAL MESSAGES AND STORING COOKIES
9.1 The buyer agrees to send information related to the seller's goods, services or business to the buyer's e-mail address and further agrees to the seller's sending commercial messages to the buyer's e-mail address.
9.2 The buyer agrees to save so-called cookies on his computer. In the event that it is possible to make a purchase on the website and fulfill the seller's obligations from the purchase contract without so-called cookies being stored on the buyer's computer, the buyer can withdraw the consent according to the previous sentence at any time.
10 FINAL PROVISIONS
10.1 If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations.
10.2 If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
10.3 The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
10.4 Contact details of the seller: address for delivery: GoodGlass s.r.o., registered office: Anenská 58/26, Brno, postal code 602 00, e-mail address: hello(@)mygoodways.com.
In Brno on 30 November 2017