Hi there! Welcome to our FAQ
Explore our FAQ section below to search out some answers on your own.
Can’t find your answer? Contact us HERE for help and support.
WHAT IS YOUR BOTTLES WEIGHT AND DIMENSIONS?
The bigger 450ml GoodGlass bottle weighs 550g and its dimensions are 24 cm x 7 cm, while the smaller 350ml GoodGlass weighs 450g and its dimensions are 20 cm x 7 cm. The GoodWood thermo-bottle is ultra light, weights only 380g and its dimensions are 24 cm x 7 cm.
GoodGlass 350ml weight: 450g, dimensions: 20 cm x 7 cm
GoodGlass 450ml weight: 550g, dimensions: 24 cm x 7 cm
GoodWood 450ml weight: 380g, dimensions: 234 cm x 7 cm
IS THE LID LEAK PROOF?
While transporting your bottle, you don’t need to worry that your beverage will leak into your bag or backpack. Our lids are fully leak proof. The exception you need to be more careful with are sparkling beverages such as beer, lemonade or fermented drinks such as young wine. 🙂 Just remember to always make sure your lid is tightly screwed on correctly!
WHERE ARE YOUR BOTTLES MADE?
GoodGlass bottles are made in China, in a place, where the highest possible quality, care, and fair production is ensured. All materials for production are coming from local sources.
HOW DO I CLEAN MY BOTTLE? IS IT DISHWASHER SAFE?
Make sure you wash your bottle thoroughly before using it for the first time. The filter itself can come into the dishwasher. We do not recommend to put GoodGlass bottle into the dishwasher for safety reasons. The parts, which are made of natural bamboo (the GoodGlass lid & GoodWood), need to be hand-washed and should NOT be left to soak in the sink, which can cause it to warp or crack.
CAN I POUR HOT OR COLD WATER TO MY GOODGLASS? IS IT SAFE TO PUT MY GOODGLASS IN THE FREEZER?
Every GoodGlass is made of borosilicate glass which can handle extreme temperature changes. So you can pour boiling or cold water into it without having to worry. What more, borosilicate glass also makes GoodGlass really good at keeping your drink hot or cold for longer. However don’t freeze any liquid inside of it as the expansion can break the glass.
IS IT SAFE TO PUT MY GOODGLASS IN THE FREEZER? WHAT ABOUT HOT OR COLD LIQUIDS?
Every GoodGlass is made of borosilicate glass to handle extreme temperature changes. So the glass itself can go from the freezer to pour boiling water into it without having to worry. Don’t freeze any liquid inside of it as the expansion can break the glass. Borosilicate glass also makes GoodGlass really good at keeping your drink hot or cold for longer.
THE FILTER DOESN’T FIT TIGHTLY IN MY GOODGLASS. WHAT’S UP WITH THAT?
Your filter was carefully designed to fit perfectly into your GoodGlass, and all GoodGlasses are unique so filters don’t always fit in-between. That said, it might require some adjusting until you get that extremely satisfying “snap” it’s designed for. You do this by adjusting the position of the small steel dimples (on the side of the filter) that lock the filter into the bottle. If you’re still having problems contact us and we will do our best to help you.
THE SILICON SEAL CAME OUT OF MY LID. IS THAT NORMAL?
GoodGlass is designed with functionality and hygiene in mind. Each part is intentionally created to be removable to make washing and maintaining your GoodGlass easier. This includes the BPA-free, silicone seal. That said, the seal can occasionally come loose and need to be put back in. To get the seal fitted snugly in the lid, we recommend using something narrow, like the handle of a spoon.
CAN I BUY JUST THE BOTTLE OR LID SEPARATELY?
Do you need a new lid? Or do you already have a lid and would like to order a new bottle? No problem! We offer both separately for a reduced price, just follow the links below, or find them in the shop page.
GoodGlass bamboo lid
350ml & 450ml GoodGlass Thermo without lid
HOW DOES YOUR FREE RETURN POLICY WORK?
Not satisfied or wrong order? No problem. We want your experience with us to be as enjoyable and hassle-free as possible, always!
1) First, contact us within two weeks of receiving your order to let us know about the problem and your order details. For faster processing, please include a photo of the problem. Also let us know if you’d like a replacement product or a refund.
2) In most cases, you simply need to take the box to your nearest Zasilkovna location, and they will ship it back to us at NO COST TO YOU.
3) As soon as we receive and process your return, we’ll refund your money or ship you another product, whichever you prefer.
4) We’ll send you an email to let you know everything’s done.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We use GoPay’s integrated system for quick, safe and reliable bank transfers & credit card payments. In some locations, you can also choose Cash On Delivery and pay when you receive the goods. Whatever works best for you.
HOW SECURE IS SHOPPING ON YOUR SITE? IS MY DATA PROTECTED?
Your security is of course very important for us, therefore we consult with experts and use the latest measures to make sure your data is always protected!
DO I RECEIVE AN INVOICE FOR MY ORDER?
When you place your order an invoice will be emailed to you automatically.
If you encounter any troubles with this, please contact us.
WHAT DELIVERY OPTIONS DO YOU OFFER?
To deliver your order as quick & easy as possible, we are using services of GLS/PPL for home & office deliveries & in some countries Zásilkovna / Packeta for pickup points. Why Zásilkovna? Not only are their shipping rates hard-to-beat, they have more than 2000 pickup points in 6 countries. If you order to a Zásilkovna pickup location they can hold your order for you for up to 2 weeks.
COULD I OFFER YOUR PRODUCTS THROUGH MY BUSINESS?
GoodGlass offers highly popular products and attracts attention anywhere it goes. It will not only attract business to your store, but as well be a very beautiful decoration.
Interested in offering our products in your shop or e-shop? You can find more info on our Wholesale page or Get in touch for more information!
COULD I BUY A LARGER NUMBER FOR MY COMPANY?
GoodGlass products can be a beautiful decoration anywhere, cafe, shop or office & is the perfect gift. Or why not a gift to your customers or faithfull employees?
Interested in purchasing a large number of GoodGlasses with your company logo? No problem, get in touch and we can work out a special deal for you.
WILL GOODGLASS RUN OUT OF STOCK AGAIN?
We are doing what we can to prevent this from happening again.
However Murphy’s law is real & due to the high demand & complicated production … We do our best